River Hills Happenings

The Employee Advisory Council (EAC) is helping River Hills make the most of our resources through two sustainability initiatives that support cost savings and  environment!

Basement Inventory Program♻️💚

Before purchasing new supplies, equipment, furniture, or other items, employees are encouraged to check the Basement Inventory List to see what is already available for reuse. This initiative helps us reduce unnecessary spending, minimize waste, and make the best use of organizational resources.

Battery Recycling Program♻️💚

Thank you to everyone who has participated in our battery recycling program. Your efforts are helping keep batteries out of landfills and supporting a cleaner environment.

For new employees or anyone needing a reminder, battery collection buckets are located in reception areas throughout the organization. Instructions and materials are available at each collection site to make participation quick and easy.

Together, these programs demonstrate how small actions can make a big difference. Thank you for helping River Hills put Reduce, Reuse, Reclaim into practice every day!

We are excited to announce that River Hills Pharmacy has added a new delivery vehicle to support our growing prescription delivery program and we’re working towards a curbside pickup option- more to come!

This investment enhances our ability to provide timely, reliable medication delivery to patients throughout the communities we serve. The new vehicle will help ensure patients have convenient access to medications, especially those who may face transportation challenges or have difficulty visiting the pharmacy in person.

At River Hills, we remain committed to removing barriers to care and improving access to essential health services. The addition of this delivery vehicle is another step toward meeting patients where they are and supporting healthier communities.

At River Hills Community Health Center, our Care Coordination and Patient Navigation teams works every day to help patients overcome obstacles that can stand in the way of their health and well-being.

Recently, the team assisted a patient experiencing homelessness who faced significant barriers to care. Through extensive coordination and advocacy, team members helped restore the patient’s insurance coverage and worked closely with community partners to secure appropriate long-term placement and support.

This story is a powerful example of how addressing social determinants of health can make a meaningful difference. By helping patients navigate challenges related to housing, insurance, and access to services, River Hills creates pathways to better health, greater stability, and improved quality of life.

We are proud of the compassionate, patient-centered work we do every day, in every area. Their dedication reminds us that healthcare is about more than treating illness. It is about supporting the whole person and helping our community thrive.

Thank you to our Care Coordination and Patient Navigation teams for living out the River Hills mission and making a lasting difference in the lives of our patients.

This week, the Pediatrics team participated in the Coleman Experience and provided valuable feedback regarding communication, patient engagement, workflow efficiency, and team collaboration. The experience reinforced the importance of creating consistent, patient-centered interactions while empowering staff to identify opportunities for continuous improvement.

Key observations from the Pediatrics team included increased awareness of the patient experience, stronger cross-functional communication, and opportunities to standardize best practices that support both patient satisfaction and operational excellence. Team members reported that the experience helped connect individual roles to the broader organizational mission of delivering exceptional care.